Rental insurance
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About Tel-Loc
Tel-Loc is a Quebec specialist in satellite communications and equipment, available for rental or purchase. From Starlink to satellite phones, radios and GPS units, Tel-Loc supports adventurers, isolated workers, and businesses that need reliable connectivity wherever cellular networks end. Each solution is carefully selected to ensure safety, performance, and peace of mind in the field.
Shipping & Returns
Shipping
Standard delivery typically takes 2 to 5 business days, depending on your region. You'll receive a confirmation email with a tracking number once your order is shipped.
Returns
You can return or exchange a product within 30 days of receiving your order, except for rental products. Items must be unused, in their original packaging, and accompanied by proof of purchase. If your product is defective or damaged on arrival, Tel-Loc will replace it at no extra cost.
Your payment information is processed securely. We do not store or have access to your credit card details.
Common questions
Visit our FAQ page if you don't find the answer to your question.
Is the product available for rental, purchase, or both?
Is the product available for rental, purchase, or both?
It depends on the product. Some are available only for rental, others for purchase, or both. Details are clearly indicated on each product page.
What are the preparation and delivery times?
What are the preparation and delivery times?
Orders are usually prepared within 1 to 2 business days. Delivery times then vary depending on your region. Tracking information is sent by email as soon as the order ships.
Does the equipment work everywhere, even in remote areas?
Does the equipment work everywhere, even in remote areas?
Yes, our satellite solutions are designed for areas with poor or no cellular coverage. However, performance may vary depending on location and conditions of use.
Do you offer support for installation and use?
Do you offer support for installation and use?
Absolutely. Tel-Loc provides technical support for activation, installation, and getting started with your equipment, by phone or email, depending on your needs.
