FAQ
Orders and purchases
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
As long as the order has not been prepared for shipment, it may be possible to modify or cancel it. Please contact us as soon as possible with your order number.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, as well as other secure payment methods. Corporate clients may request an invoice and specific terms.
How can I get an invoice in my company name?
How can I get an invoice in my company name?
Simply enter your company information during checkout. The invoice will be automatically generated with this information.
Equipment rental
When should I reserve my rental equipment?
When should I reserve my rental equipment?
Ideally, as soon as your dates are known.
What happens if I need to extend my rental?
What happens if I need to extend my rental?
Please contact us as soon as possible to request an extension. Upon return, we will adjust the duration and fees on a pro rata basis.
Is the rental equipment ready to use upon receipt?
Is the rental equipment ready to use upon receipt?
Our rental equipment is inspected, configured, and supplied with essential accessories. You receive a ready-to-use kit.
Delivery and returns
Do you deliver to remote areas?
Do you deliver to remote areas?
Yes. We deliver across Canada. Delivery times may vary depending on the shipping address.
How do I track my package after shipping?
How do I track my package after shipping?
As soon as your order ships, you’ll receive an email with a tracking number.
How do I return equipment?
How do I return equipment?
Return instructions are provided with your order or in your confirmation email.
