Refund policy
1. Returns of Unopened Items:
We accept returns of new and unopened items. You may return unopened items in their original packaging within 30 days of purchase, with a receipt or proof of purchase. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
Only regular-priced items are eligible for a refund. Sale items are not refundable. To track the status of your return, please contact us at the phone number or email address below.
2. Exchanges:
We only exchange merchandise that is defective or damaged. If you believe a product is defective, please contact us within 30 days of purchase at the phone number or email address below and provide details of the product and the defect. We will then tell you how to return the product.
3. Exceptions:
Some items are neither refundable nor exchangeable.
These items are marked on our website as non-refundable, on sale, or part of a final sale.
4. Shipping:
You will be responsible for the shipping costs associated with returning your item. We are not liable for any loss or damage that occurs during transit. You must also prepay the shipping and insurance costs (if applicable) for all returns. If your return is eligible for a refund, it will not include shipping and handling charges that may have appeared on the packing slip or invoice. To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information regarding your purchase, to the address listed in the contact information below.
5. Processus:
When we receive your item, we will examine it and notify you by email within a reasonable timeframe whether you are eligible for a refund or an exchange. If you are eligible for a refund, we will refund the purchase price and a credit will be applied to your original method of payment. Shipping and handling fees already paid are non-refundable, and refunds will not include the shipping cost. It may take up to 15 business days after you receive our email for the refund to appear on your statement. If you are eligible for an exchange, we will send a new item to the original shipping address.
6- Rental Refund Policy:
If the renter cancels the reservation, they are entitled to a full refund if the equipment has not yet been shipped from the rental office. The rental company will retain 50% of the refund if the equipment has been shipped and must be returned by the renter.
Security Deposit: If a security deposit is required for certain types of equipment, it will be fully refunded within 10 business days of the return of the item, after inspection.
Deductions: Fees may be deducted from the security deposit or charged in the event of damage, inadequate cleanliness, or an unauthorized late return.
Exceptions and Force Majeure: If the rented item is not working upon receipt, the customer is entitled to a replacement or a refund proportional to the rental period. The customer is responsible for verifying the proper functioning of the equipment upon receipt.
All cancellation requests must be submitted in writing (email) to be valid. The refund will be issued via the original payment method.
TEL-LOC Inc.
Returns Phone: 1-855-583-5562
Email: info@tel-loc.com
Returns Address:
TEL-LOC Inc.
270 St-Antoine Street West, Suite 310
Montreal, Quebec
Canada
H2Y 0A3
